Many world-class organizations have adopted 20 Keys as a vehicle for continual improvement for their organizations to move forward sustainably in the journey of Operational excellence. 

Iwao Kobayashi from Japan developed the 20 Keys system to strengthen manufacturing competitiveness and assist management in achieving the organization’s goals by focusing on fundamental issues of producing products and providing services better, faster, and cost-effectively; continuously. It provides a management system where everyone focuses on improving by regularly keeping track of progress against defined targets and implementing best practices.

This program provides the strategies necessary to achieve ambitious goals through a five-level scoring system, making 20 keys the most holistic continual process improvement method to achieve operational excellence.